Privacy Policy

What personal information do we collect from the people that visit our website?

When donating or applying to volunteer on our site, it is common that you may be asked to enter your name, email address, phone number, or other details to help you with your experience and provide effective services to clients.

Why we collect private information about you

We collect information from you when you donate on our partner site, subscribe to a newsletter, fill out a form or enter information on our site.

We generally collect the information we need to deliver and improve the services we provide. This includes maintaining accurate details of our donors’ history and sending you information about our work.

We do not use the information in any way other than in the furtherance of fundraising or other support for our organisation.

How do we use your information?

We need to collect and store information and data to:

- provide effective services to clients
- manage donor and volunteer lists
- coordinate and manage volunteers
- send newsletters or updates to donors, supporters and members
- provide supporting evidence when seeking grants or other funding.

We only use your personal and sensitive information for the reason we collect it as set out above and for the purpose(s) for which it was collected, or as otherwise permitted by law.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We take the security and confidentiality of donor and volunteer information very seriously. We have systems and procedures in place to protect information.

Data Breach Notifications

We will notify donors in the event that their personal information is involved in a data breach that is likely to result in serious harm. This notification will include recommendations about the steps a donor should take in response to the breach. We will also notify the Office of the Australian Information Commissioner (OAIC) of any data breach that is notifiable under current legislation or we deem likely to result in serious harm.